Shipping policy

The Room Collective ships orders from Miami, Florida. Available shipping destinations, shipping methods, and rates are shown at checkout before payment.

Processing time

Most orders are processed within 1 to 3 business days, excluding weekends and holidays. Orders placed during high-volume periods may require additional processing time.

Shipping rates

Standard shipping rates are calculated at checkout. Orders over $100 qualify for free standard shipping when the free-shipping option is shown at checkout.

Delivery estimates

Estimated delivery time is typically 3 to 8 business days after the order is processed for U.S. orders. International delivery times vary by destination, carrier, customs processing, and local delivery conditions. Delivery estimates are not guarantees.

For shipping services configured in Merchant Center, the expected delivery time is 4 - 5 working days after the order has been processed, unless a different delivery estimate is shown at checkout.

International shipping

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.

Live plants and fragile items

Live plants, orchids, candles, glass, and fragile home goods may require special packaging. We may delay shipment briefly during severe weather or carrier disruptions to help protect the item.

Incorrect addresses

Please enter a complete and accurate shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Lost, delayed, or damaged packages

If your package is delayed, lost, or arrives damaged, contact us at info@theroomcollective.shop with your order number and photos if applicable. We will review the issue and help with the next step.

Questions

For shipping questions, contact The Room Collective at info@theroomcollective.shop or 786 935 4003.