Terms of service

Welcome to The Room Collective. The terms "we," "us," and "our" refer to The Room Collective. The Room Collective operates this store and website to provide customers with a curated shopping experience. The store is powered by Shopify.

By visiting, interacting with, or purchasing from our website, you agree to these Terms of Service, our Privacy Policy, our Refund Policy, and our Shipping Policy. If you do not agree, you should not use or access the website.

Products and availability

We make every effort to present product descriptions, images, pricing, and availability accurately. Colors and product appearance may vary by device screen and lighting. Product information, pricing, and availability may change without notice.

Orders and payment

When you place an order, you are making an offer to purchase. We may accept, decline, cancel, or limit an order when necessary, including when an item is unavailable, payment cannot be processed, information appears inaccurate, or fraud risk is detected. Your order is not accepted until payment is processed and the order is confirmed.

Shipping and delivery

Shipping options, destinations, rates, and estimated delivery times are shown at checkout. Delivery times are estimates and are not guaranteed. International orders may be subject to customs duties, import taxes, brokerage fees, or other destination-country charges.

Returns and refunds

Purchases are subject to our Refund Policy. Some items, including live plants, flowers, perishable goods, custom products, final-sale items, and gift cards, may not be returnable unless they arrive damaged or incorrect.

Account information

You agree to provide accurate, current, and complete information when using the website or placing an order. You are responsible for maintaining the security of your account credentials and for all activity under your account.

Intellectual property

The website content, including text, images, graphics, logos, design elements, and product presentation, is owned by The Room Collective or its licensors and may not be copied, reproduced, distributed, modified, or used commercially without written permission.

Third-party services

Our website may include links, tools, payment services, shipping services, or embedded features operated by third parties. We are not responsible for third-party websites, services, policies, or content.

Errors and corrections

We reserve the right to correct errors, inaccuracies, or omissions and to update or cancel orders if information on the website or in an order is inaccurate, including after an order has been submitted.

Prohibited uses

You may not use the website for unlawful purposes, to infringe the rights of others, to transmit malicious code, to scrape or interfere with the website, to impersonate another person, or to submit false or misleading information.

Disclaimer and limitation of liability

The website and products are provided as available and as permitted by law. To the fullest extent permitted by law, The Room Collective is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or purchased products.

Governing law

These Terms are governed by the laws applicable in the jurisdiction where The Room Collective is headquartered.

Contact information

Questions about these Terms should be sent to The Room Collective at info@theroomcollective.shop, by phone at 786 935 4003, or by mail at 426 Northeast 26th Street, Miami, FL 33137, United States.